KLAS: "Dolbey’s relationships and ongoing support stand out" [1]

In the KLAS Speech Recognition: Front-End EMR Segment Highlight report, Fusion Narrate received the highest overall score. [*]

KLAS Research is a healthcare information technology data and insights company providing the industry with accurate, honest and impartial research on the software and services used by providers and payers worldwide. KLAS collects thousands of evaluations from healthcare providers to rate vendors across several categories. In June 2020, KLAS released its detailed Speech Recognition: Front-End EMR Segment Highlight. The report compares front-end EMR speech recognition options from Dolbey and Company, Inc., Nuance®, and 3M® (MModal) complete with scores and ratings in categories such as product, value, relationship and operations.

Thumbs UpUsability:
Highly usable interface leads to quick speed to value [2]

Thumbs UpProduct:
Product is seen as significant improvement over Fusion SpeechEMR [3]

How do Front-End Speech Recognition for EMR solutions compare? [4]

Fusion Narrate
93.1%
MModal Fluency Direct
92.4%
Fusion SpeechEMR
91.9%
Nuance Dragon Medical
89.2%

Fusion Narrate Customer Experience Pillars Report [5]

Culture

Culture

A

Loyalty

Loyalty

A

Operations

Operations

A

Product

Product

A

Relationship

Relationship

A+

Value

Value

A

The Dolbey Difference

“Whenever I run into a problem with creating shortcuts or knowing what to do, Dolbey’s customer service team is excellent about arranging times to call me." [6]

 

Customers report that Dolbey’s relationships and ongoing support stand out from those of other vendors they work with because of Dolbey’s available, responsive phone and web support. [7]

 

Perceptions of Dolbey’s new cloud-based Fusion Narrate product are positive, and early adopters are excited about the move to the cloud. [8]


[1] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 6

[2] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 5

[3] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 5

[4] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 2

[5] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 5

[6] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 3

[7] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 6

[8] KLAS Report Speech Recognition (Front-End EMR) Segment Highlight 2020 - Page 3

[*] KLAS Speech Recognition (Front-End EMR) Segment Highlight 2020

Selected commentary collected about Dolbey and Company, Inc., Fusion Narrate, Fusion SpeechEMR, KLAS Speech Recognition (Front-End EMR) Segment Highlight 2020,
© 2020 KLAS Research. Visit klasresearch.com for the full report.

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